Privacy Policy
Personal Data Protection and Privacy Policy
Website Privacy Agreement
How the information we obtain about you and the services you request is used and protected while you visit this website and use the services we offer through it is subject to the terms set out in this "Privacy Policy". By visiting this website and requesting to use the services we offer through it, you accept the terms set out in this "Privacy Policy".
Purpose of the personal data protection and processing policy
The protection of personal data is a core policy of Rapsody Turizm. As Rapsody Turizm, we also undertake to comply with all responsibilities introduced by the Law on the Protection of Personal Data.
Scope and amendment of the personal data protection and processing policy
This Policy, prepared by our Company, has been drawn up in accordance with Law No. 6698 on the Protection of Personal Data ("KVKK"). Data obtained with your consent or on the basis of the other lawful grounds listed in the Law will be used to perform the services we provide, to improve their quality, and to improve the services offered to you and our quality policy. The Rapsody Turizm Personal Data Protection and Processing Policy aims to protect data obtained automatically from our customers, prospective customers, employees, and the customers and employees of companies working in partnership with us, or from other persons, and contains the rules relating to such protection.
Rapsody Turizm reserves the right to amend the Privacy Policy, provided that it remains compliant with the Law and that personal data is better protected. In the event of a revision, you can access the most up-to-date version of the Privacy Notice at https://banskoskifest.com.tr/.
Basic rules on the processing of personal data
Rapsody Turizm questions the source of the data it collects or receives from other companies and attaches importance to such data being obtained lawfully and in accordance with the principle of good faith.
Rapsody Turizm attaches importance to all data held within the organisation being accurate and free of incorrect information and, where personal data changes and such changes are communicated to it, to updating that data.
Rapsody Turizm processes data only to the limited extent of the purposes it offers and for which it obtains the consent of individuals during the service. It does not process, use or allow others to use data outside its business purposes.
Rapsody Turizm uses data only to the extent limited to the purposes for which it is processed and as required by the service.
Rapsody Turizm retains data arising from contracts for as long as required by the statutory limitation periods for disputes and by the requirements of commercial and tax law. Once these purposes cease to exist, it deletes or anonymises the data.
Persons whose personal data is processed may apply to the email address announced by Rapsody Turizm on our website or to Süleyman Seba Cd. No:61/11 Akaretler, Beşiktaş / İstanbul and, in relation to their own data, have the right to:
a) Learn whether your personal data is processed,
b) Request information about it if your personal data has been processed,
c) Learn the purpose of processing personal data and whether it is used in accordance with that purpose,
ç) Know the third parties to whom personal data is transferred in Turkey or abroad,
d) Request correction of personal data if it is incomplete or incorrectly processed,
e) Request deletion or destruction of personal data within the framework of the conditions set out in the Law,
f) Request that the operations carried out under subparagraphs (d) and (e) be notified to third parties to whom the personal data has been transferred,
g) Object to a result arising against the person through the analysis of processed data exclusively by automated systems,
ğ) Request compensation for damages in the event of loss due to the unlawful processing of personal data.
Deletion of personal data
When the statutory retention periods expire, judicial proceedings are completed or other requirements cease to exist, personal data is deleted, destroyed or anonymised by our company, either ex officio or at the request of the data subject.
Purposes of data processing
Rapsody Turizm will process your personal data in line with the purposes set out in this Privacy Notice. If there is any change in the purpose of processing your personal data, this Privacy Notice will be updated by Rapsody Turizm and information about the update will be published on our website.
Your personal data is processed, in accordance with the legislation in force and the KVKK, based on the principles set out in Article 4 of the KVKK, by automated or non-automated means, and in compliance with the provisions of Articles 5 and 6 of the KVKK, for the following purposes.
Establishing and performing the contract, providing services, carrying out reservation and ticketing transactions, invoicing, accounting and payment transactions,
Organising package tour programmes, accommodation, transport and insurance,
Fulfilling legal obligations
Ensuring customer satisfaction, service quality and security,
Providing customer communication, information and support services,
If you are a Rapsody Turizm customer, your information processed by Rapsody Turizm, namely name-surname, email address, address, mobile phone number, company name, customer transaction information (customer identification number, information on the invoice)
Offering products and services,
Carrying out price quotation processes for offering products and services and collecting payments, issuing reservation vouchers and invoices within the scope of the transaction,
Keeping information on the use of our website within the scope of our legal obligations,
Legal assessment of customer requests and complaints,
Monitoring and confirming transactions carried out by customers,
Determining and implementing Rapsody Turizm's commercial and business strategies
for these purposes, it will be processed on the grounds that, provided it is directly related to the establishment or performance of a contract, the processing of personal data belonging to the parties to the contract is necessary, it is expressly provided for by law, and it is mandatory for the fulfilment of our legal obligations.
Fulfilling our legal obligations (including the follow-up and conduct of lawsuits, mediation proceedings and enforcement proceedings),
Ensuring the legal and commercial security of Rapsody Turizm and of persons in a business relationship with Rapsody Turizm,
Fulfilling requests from official institutions and providing information to authorised bodies as required by legislation,
for these purposes, it will be processed on the grounds that it is mandatory for the fulfilment of our legal obligations.
Carrying out the work required by business units to enable customers to benefit from the products and services offered by Rapsody Turizm, and conducting the related business processes,
Following up and managing customer requests and complaints,
Carrying out customer satisfaction activities,
Conducting operational activities.
for these purposes, it will be processed on the grounds that data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject.
This English text is a translation provided for convenience. In case of any discrepancy, the Turkish version, governed by Turkish law, prevails.